Delivery Terms
All Midea products featured on midea.lu are dispatched directly by Amazon.co.uk. Please read this page to understand the delivery options and conditions.
General Information
Who handles orders and deliveries?
Midea products featured on midea.lu are available through several logistics partners. Depending on the product and seller, your order may be processed and delivered by:
- Amazon.co.uk: Complete management of basket, payment, dispatch and tracking
- Amazon Logistics: Amazon’s own delivery network for fast Prime deliveries
- Royal Mail: UK’s national postal service, reliable nationwide coverage
- Evri (formerly Hermes): Parcel delivery specialist with extensive pickup points
- DPD UK: Premium delivery with precise time slots
- Yodel: Home delivery and collection point options
How do I know who’s delivering? When completing your order on Amazon.co.uk (or the seller’s site), you’ll see:
- The carrier/seller name
- Specific delivery timeframes
- Applicable charges
- Available delivery options
- Parcel tracking link
Role of midea.lu: We provide product information, comparisons and recommendations. As soon as you click to purchase, the seller/delivery partner takes over.
Order Process
- Visit midea.lu: Browse product pages and comparisons
- Click “View Offer”: You’re redirected to the seller (Amazon.co.uk or partner)
- Complete your purchase: Secure basket, payment, order confirmation
- Receive confirmation and tracking link: Email with carrier tracking number (Amazon Logistics, Royal Mail, Evri, DPD, Yodel)
- Receive your order: Real-time tracking, home delivery or collection point as chosen
- After-sales management: Contact seller/carrier for returns, claims, warranty
Note: midea.lu is not involved at any stage after the click. All queries should be directed to the seller or responsible carrier.
Amazon Delivery Options
What are the options?
Amazon.co.uk offers several delivery modes to suit your needs:
- Standard Delivery (free): 3 to 5 working days. Free on orders over £25 (eligibility dependent)
- Amazon Prime Delivery (fast): Next day or same day for Prime members. Includes Prime Video, Music, Photos, etc.
- Collection Point Delivery: Collect from a partner location. 3-5 day timeframe
- Express Delivery: Next day or same day delivery (depending on area and time of order)
- Amazon Locker: Collect from secure lockers (urban areas)
How do I choose the option?
When completing your order on Amazon.co.uk, you’ll see:
- Available options for your postcode
- Exact delivery times
- Applicable charges (if any)
- Estimated delivery dates
Tip: Large appliances (air conditioners, refrigerators) often qualify for free or reduced delivery even without Prime.
Delivery Times and Charges by Carrier
Delivery options comparison
| Carrier | Average Time | Options | Approx. Cost |
|---|---|---|---|
| Amazon Logistics | Next day (Prime) 3-5 days (Standard) |
Home delivery Amazon Locker |
Free (Prime or £25+) |
| Royal Mail | 2-5 working days | Home delivery Post Office collection |
Free – £3.99 |
| Evri (Hermes) | 2-5 working days | Home delivery ParcelShop |
£2.99 – £5.99 |
| DPD UK | 1-3 working days | Home delivery Pickup Shop Predict (time slots) |
£3.99 – £7.99 |
| Yodel | 2-5 working days | Home delivery Collect+ |
Free – £4.99 |
Note: Charges shown are approximate. The seller determines final rates based on their logistics contract. Always verify before confirming.
What if the delivery is late?
- Log in to Amazon.co.uk and check your order tracking
- The status “In transit” is not abnormal
- If significantly overdue: Contact Amazon (“Report a problem” button)
- Amazon automatically offers credit or refund if delivery time is not met
Delivery Charges
Is delivery free?
Yes, often! Here’s when:
- ✅ Free if:
- Order ≥ £25 (standard threshold)
- You’re an Amazon Prime member
- Product is eligible for free delivery (badge on listing)
- ⚠️ Charges apply if:
- Order < £25 without Prime
- Express option selected
- Same-day delivery
- Remote area (Scottish Highlands, Islands, Northern Ireland)
Average delivery costs by carrier
- Amazon Logistics (Standard): Free (if £25+ or Prime)
- Amazon Logistics (Express): £3.99 to £6.99
- Royal Mail: Free to £3.99 depending on option
- Evri: £2.99 to £5.99 depending on zone and urgency
- DPD UK: £3.99 to £7.99 depending on option
- Yodel: Free to £4.99
Tip: Amazon Prime (£8.99/month or £95/year) = free next-day delivery with Amazon Logistics = worthwhile from 10-15 orders per year.
Order Tracking
How do I track my parcel?
- Log in to your Amazon.co.uk account
- Go to “Your Orders”
- Click “Track Package”
- You’ll see: Real-time status, location, estimated date, carrier
Notifications
Amazon automatically sends you emails/texts:
- ✉️ Order confirmation
- 📦 Parcel dispatched (with tracking number)
- 🚚 Parcel in transit
- 📍 Estimated delivery date/time
- ✅ Parcel delivered (with or without signature depending on option)
Delivery partners and options
Depending on the seller and product type, your parcel will be delivered by one of our major logistics partners:
- Amazon Logistics: Amazon’s internal network (fast 1-2 day Prime delivery). Primarily home delivery.
- Royal Mail: UK national postal service. Timeframe: 2-5 days. Options: Home, Post Office collection.
- Evri (formerly Hermes): UK parcel specialist. Timeframe: 2-5 days. Options: Home, ParcelShop.
- DPD UK: Premium delivery service. Timeframe: 1-3 days (covered areas). Options: Home, Pickup Shop, Predict (time slots).
- Yodel: Home delivery specialist. Timeframe: 2-5 days. Options: Home, Collect+ points.
How do I identify the carrier?
- At checkout on Amazon or the seller’s site: Carrier will be mentioned
- After confirmation: Email with carrier tracking number
- When tracking: Direct link to carrier’s tracking portal (royalmail.com, evri.com, dpd.co.uk, yodel.co.uk)
UK Delivery Zones
Who can receive delivery?
Mainland UK: All mainland England, Wales and Scotland postcodes. Standard 3-5 day delivery.
Scottish Highlands & Islands: Delivery available but extended timeframe (5-10 days). Additional charges may apply.
Northern Ireland: Delivery available. Some products may have restrictions. Check eligibility on Amazon.co.uk.
Channel Islands & Isle of Man: Limited delivery depending on product. Check eligibility on Amazon.co.uk.
Remote areas: If postcode is isolated, add 2-3 days to delivery time. Amazon will notify you.
Delivery address
You can deliver to:
- Your home address
- A work address
- A collection point (Amazon Locker, ParcelShop, Post Office, etc.)
- An Amazon Locker (if available in your area)
Important: Verify your address is correct. An incorrect address can delay delivery.
Delivery Problems
What if my parcel is damaged?
- Refuse delivery (if obvious on receipt) or accept with photographs
- Contact Amazon immediately (“Report a problem” link on the order)
- Provide photos showing the damage
- Amazon will arrange: Refund or replacement
What if my parcel doesn’t arrive?
- Check tracking: May be 1-2 days delayed
- Wait an additional 24 hours: If timeframe has passed
- Contact the carrier if available (number on parcel label)
- Report to Amazon: “Package didn’t arrive” button (after timeframe)
- Amazon will offer refund or replacement within 2 days
What if my parcel is lost?
No need to worry:
- Amazon takes responsibility
- Automatic refund or replacement
- No chasing required on your part (Amazon handles it)
- Resolution time: 3-5 days
Parcel delivered but not received
Sometimes parcels are left at a collection point or with a neighbour:
- Check near your door (porch, garage, behind bins)
- Ask your neighbours
- Check the collection point (if applicable)
- Contact carrier via tracking link
- If truly lost: Report to Amazon
Returns and Refunds
Right to cancel (14 days)
Under UK Consumer Contracts Regulations, you have 14 days to return a product:
- Without giving a reason
- Free of charge (Amazon pays for return)
- Full refund (price + delivery)
- Timeframe: Refund within 14 days of return receipt
How: Go to Amazon.co.uk → Your Orders → Return or replace items.
Product warranty
Midea products are covered by:
- Statutory warranty: Under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose, and as described)
- Manufacturer warranty: Depending on model (typically 2-5 years)
- Buyer protection: Protection against defects on delivery
Important: Open the package on receipt. If there’s a visible defect, refuse or report immediately.
Customer Service – Carrier Contacts
Problem with your delivery? Contact the carrier directly
Amazon Logistics / Amazon.co.uk:
- 🌐 amazon.co.uk (from your account)
- 📞 0800 279 7234 (UK freephone)
- 💬 Live chat 24/7 on Amazon.co.uk
- 📧 Response via Amazon portal
Royal Mail:
- 🌐 royalmail.com
- 📞 03457 740 740
- 📍 Local Post Office
- 💬 Online help centre
Evri (formerly Hermes):
- 🌐 evri.com
- 📞 0330 808 5456
- 💬 Chat available on evri.com
- 📧 Via online contact form
DPD UK:
- 🌐 dpd.co.uk
- 📞 0121 275 0500
- 💬 Live chat on dpd.co.uk
- 📧 Via online contact form
Yodel:
- 🌐 yodel.co.uk
- 📞 0344 755 0117
- 💬 Online help centre
- 📧 Via website contact form
How to contact us (midea.lu)?
We do not handle orders, but if you have a question about Midea products:
- 📧 Email: contact@midea.lu
- ⏱ Response: Within 24-48 hours
- ❓ Questions: Product information, comparisons, buying advice
Important to remember:
- ❌ We cannot modify your order
- ❌ We cannot speed up delivery
- ❌ We cannot intervene with Amazon
- ✅ Contact Amazon directly for any changes
Essential Information
Important clarifications
- midea.lu does not ship anything: Our partners (Amazon, Royal Mail, Evri, DPD, Yodel) handle 100% of shipments
- Seller’s choice: Depending on the product, the seller determines the carrier
- Rates vary by carrier: Delivery charges vary between Amazon Logistics, Royal Mail, Evri or DPD
- Different tracking by carrier: Each carrier has its own tracking portal
- Buyer protection: UK Consumer Rights Act + seller protection (Amazon/partners)
- Claims: To be addressed to the relevant carrier or original seller
- Tracking data: Managed by each carrier, not shared with midea.lu
Special cases
Large appliances (refrigerators, air conditioners):
- Often free delivery despite weight/size
- Amazon sometimes arranges collection of old appliances and installation
- Timeframe: 2-7 days depending on availability
- Check the Amazon product listing for details
Products shipped by third-party sellers:
- Longer delivery times (5-10 days)
- Seller is responsible (contact them for claims)
- Amazon arbitrates in case of problems
- Amazon buyer protection remains valid
Frequently Asked Questions
❓ How do I know who’s delivering my parcel?
Answer: When confirming your purchase, you’ll see the seller name and associated carrier. After payment, you’ll receive an email with the carrier’s tracking number (Amazon Logistics, Royal Mail, Evri, DPD or Yodel).
❓ Are delivery times different depending on the carrier?
Answer: Yes. Amazon Logistics (next day with Prime) is generally fastest. Royal Mail/Evri/DPD offer 2-5 days. Yodel is similar at 2-5 days. The seller chooses based on availability.
❓ Can I change carrier after ordering?
Answer: No. Once ordered, the assigned seller/carrier handles delivery. Contact the seller to request changes (Amazon.co.uk, Royal Mail, Evri, DPD, etc.)
❓ My Royal Mail/Evri/DPD parcel is late. Who do I contact?
Answer: Contact the carrier directly:
- Royal Mail: royalmail.com or 03457 740 740
- Evri: evri.com or 0330 808 5456
- DPD: dpd.co.uk or 0121 275 0500
The carrier can expedite or modify delivery.
❓ Can I modify my order after purchase?
Answer: Yes, but only before dispatch (usually within 2 hours). Go to Amazon.co.uk → Your Orders → Modify.
❓ Can you speed up my delivery?
Answer: No, we don’t intervene. But you can place an Express order (next day) or same-day on Amazon.
❓ My parcel is late. What should I do?
Answer: Contact Amazon (“Report a problem” button). Amazon will automatically offer credit/refund.
❓ Can they deliver to Ireland/Europe?
Answer: midea.lu redirects to Amazon.co.uk, so delivery is UK only. For Ireland, use Amazon.ie. For other European countries, use the appropriate Amazon site (Amazon.de, Amazon.fr, etc.).
❓ How do I return if there’s a defect?
Answer: On Amazon.co.uk → Your Orders → Return → Reason → Create return label → Amazon pays return postage.
—Last updated: December 2025
Note: This page explains Amazon.co.uk delivery terms. For precise updates, always check Amazon.co.uk directly.